From the conference room to the connected room.
Seven years of enterprise AV at a global software company: the rooms, events, standards and AI-assisted operations behind how a distributed company meets. In 2020 a good meeting meant the projector turned on. Today the rooms watch their own health, AI takes the notes, and one event reaches offices on different continents at once. Company details, people and internal data are left out on purpose. Check LinkedIn for more details.
From room fixes to a global program.
The service started as fixing and fitting out individual rooms. It grew into room standards, a company-wide meeting platform, live and hybrid events, and automated monitoring.
Polycom and projectors → Zoom Rooms and Crestron. Daily room sweeps and walk-up support, then a fast pivot when the company went remote: Zoom training videos, required meeting passcodes and virtual all-hands. A global room naming standard, scheduling panels outside rooms, and new office builds.
Room-by-room gear → a Q-SYS and Dante DSP backbone. An event space rebuilt on Q-SYS with PTZ cameras and a laser projector, a training room refreshed with Dante audio and ceiling microphones, a boardroom refresh, and the first large offsites and town halls.
Meeting rooms → events, broadcast and fleet health. Hybrid engineering all-hands, hiring events on Zoom Events, fireside chats, leadership and guest speaker series, and a hackathon. A full health cleanup of the Zoom Room fleet and a digital signage security review.
One AV lead → an expert at every site. A new multi-floor office build and an office refresh, a site expert program launched across offices, and an executive roadshow for in-person and virtual audiences in Europe and the US.
Manual checks → AI-assisted operations. A dashboard that monitors rooms, devices and service status automatically, AI agents for alerts and work intake, office moves and relocations, a signage platform update, and a refreshed AV standards guide.
Producer and lead AV technician for executive, hybrid and virtual events: simulive, backstage, Zoom Events lobbies and expo halls, so a town hall reaches every office as one shared experience.
The same meeting in every room.
The goal is one meeting experience in every office. Each room type has a standard equipment set, so a meeting feels the same wherever you join it.
Neat Bar Gen 2 all-in-one with a single display. Neat Pad controller inside, Neat Pad scheduler outside.
Neat Bar Pro with beamforming audio. Single or dual displays, chosen by room width. Neat Pad controller and scheduler, managed as Zoom Rooms.
Neat Bar Pro and Neat Connect with dual displays. Neat Pad controller and scheduler.
Multi-camera video, ceiling microphone arrays, Q-SYS DSP and dual large displays. Crestron or Q-SYS touch panel with custom presets.
Laser projection or displays, PTZ cameras, Dante audio and ceiling microphones. Crestron and Q-SYS control with divided and combined presets.
Q-SYS Core, PTZ cameras, laser projector and wireless microphones. Touch controller with automatic shutdown when the meeting ends.
Designed to the standard, not to a guess.
The industry references rooms are designed and checked against.
Sets screen size from the farthest viewer and the content being shown.
Even sound levels for everyone in the listening area.
Rack layout, airflow and serviceability for AV equipment.
Lighting for small and medium video conference rooms.
Budgeting PoE power for microphones, panels and cameras: 15.4 W, 30 W, and 60 to 90 W per port.
1080p up to 100 m over Cat5e; 4K up to 70 m, or 100 m on selected Cat6a.
Continuous loads kept to 80% of the breaker rating: 1,440 W on a 15 A / 120 V circuit.
1080p needs 3.0 Mbps up and 2.5 Mbps down. Critical rooms and recorders are wired.
The habits that keep it consistent.
Standard install steps for Zoom Rooms and a standard adapter and cable kit, in use since 2020.
Every room is named site, floor, room, so it reads the same in Zoom, calendars and support tickets.
Hardware check, cable cleanup (the goal is zero visible cables), clean screens and dust-free devices.
Upcoming Zoom firmware changes are logged automatically with their expected impact, and room status is monitored on a dashboard.
An AV expert at each site meets weekly with AV Support, trains local support teammates, and documents configurations and best practices.
Running now, possible today, later.
A dashboard watches room, device and service status across the fleet and flags problems before people find them. Built with Claude, Google Apps Script and a custom Zoom Marketplace app I created. The next step is predictive: spot a failing mic or display and open the ticket before the meeting starts.
An automation also logs upcoming Zoom firmware changes and how each one affects the rooms, and an AI agent brings AV tickets straight into my sprint backlog.
Describe the space and the tool drafts the design: screen size to DISCAS, mic coverage, PoE budget and an equipment list. Engineers review instead of starting from scratch. Prototyped as AV Room Assist, a Claude artifact.
Also within reach: event stages without walls through Zoom Events, and meetings that remember, with AI companions and translated captions.
An event inside an immersive dome or 360° room, with projection and spatial audio surrounding the audience, so a keynote becomes something people step inside instead of watch on a screen.
Alongside it: life-size telepresence with spatial audio, and a help agent that answers questions right from the room panel.
Technology that
disappears.
The best AV is the kind nobody notices. As rooms get smarter and experiences more immersive, the job moves from keeping equipment running to designing how people connect: equally, across every site and time zone, with AI doing the routine work and people doing the human work.